Refund policy

We stand behind every treat, topper, & chew we make. If your dog will not eat something you bought from us, or you are not satisfied with it for any reason, email us at orders@outbackbones.com within 30 days of delivery and we will refund your purchase.

Because our products are consumable, we do not ask you to send anything back. Opened bags, partially eaten chews, and product your dog simply did not take to are all covered. We may ask for your order number and a photo.

The guarantee covers one order per customer and applies to products bought directly from outbackbones.com. Products bought through a retailer should be taken up with that retailer.

This guarantee is in addition to the return rights described below and does not affect your statutory rights.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants).  Out treats, toppers, and chews are covered instead by the Outback Promise, our 30-Day Satisfaction Guarantee above, which refunds you without a return.